Legal
Full Privacy Policy
Exquisite Flooring Perth
This Privacy Policy explains how Exquisite Flooring Perth collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: October 2026
About us
Exquisite Flooring Perth (ABN 1222 9328 968) is a professional flooring supply and installation business based in Joondalup, Western Australia. We supply and install vinyl plank, hybrid, laminate, and engineered timber flooring throughout the Perth metropolitan area. In this policy, 'we', 'us', and 'our' refer to Exquisite Flooring Perth.
What personal information we collect
We may collect the following types of personal information: your name, phone number, and email address when you submit a quote request or contact us; your property address when required to provide an accurate quote or carry out installation work; details about your flooring project including floor type, area size, and any special requirements; records of your communications with us, including emails, phone calls, and online enquiries; and website usage data collected automatically through cookies and analytics tools, including your IP address, browser type, pages visited, and time spent on our site.
How we collect your information
We collect personal information in the following ways: directly from you when you complete our online quote form, call us, email us, or visit our showroom; automatically through cookies and analytics tools when you browse our website; through call recordings when you contact us by phone; and, on occasion, from third parties such as referral partners or directory services where you have consented to your information being shared.
Why we collect your information
We collect personal information to respond to your enquiries and provide accurate quotes; to arrange and carry out flooring supply and installation services; to communicate with you about your project, including scheduling, updates, and follow-ups; to send you relevant promotions or offers where you have opted in or where permitted by law; to improve our website, services, and customer experience; to meet our legal and compliance obligations; and to resolve any disputes or complaints.
How we use your information
Your personal information is used only for the purposes for which it was collected, or for directly related purposes you would reasonably expect. We will not use your information for unrelated purposes without your consent. Where we use your information for direct marketing, we will always provide you with a clear and easy way to opt out. You may unsubscribe from marketing communications at any time by contacting us directly or using the unsubscribe link in any email we send.
Disclosure to third parties
We do not sell, rent, or trade your personal information to any third party. We may share your information with trusted third-party service providers who assist us in operating our business, including IT and website hosting providers, email and communication platforms, analytics providers such as Google Analytics, and cloud storage services. All third-party providers are required to handle your information securely and only for the purposes we specify. We may also disclose your information where required or authorised by law, such as in response to a court order or regulatory request.
Website analytics and cookies
Our website uses cookies and third-party analytics tools, including Google Analytics, to help us understand how visitors interact with our site. This data is collected in aggregate and is used to improve website functionality, content, and user experience. Cookies do not identify you personally. You can control or disable cookies through your browser settings at any time; however, doing so may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
Call recordings
We may record inbound and outbound telephone calls for the purposes of staff training, service quality assurance, and record-keeping. You will be notified at the start of any recorded call. Recordings are stored securely on Australian-based infrastructure and are automatically deleted after 90 days unless retention is required for a longer period due to a legal obligation, dispute, or complaint resolution process.
Data storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored on secure servers and systems with access restricted to authorised personnel only. Where personal information is no longer required for any purpose and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it securely.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you, and to request that any inaccurate, incomplete, or outdated information be corrected. To make a request, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe and at no charge in most circumstances. In limited cases, we may decline a request for access or correction where permitted by the Australian Privacy Principles, and we will explain our reasons in writing.
Links to other websites
Our website may contain links to third-party websites, including supplier sites, directory listings, and social media platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.
Privacy complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, we encourage you to contact our Privacy Officer in the first instance so we can attempt to resolve the matter. We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The current version will always be available on this page, with the date of last update noted at the top. We encourage you to review this policy periodically. Continued use of our website or services after any update constitutes your acceptance of the revised policy.
This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your rights under Australian law are not limited or excluded by this policy.
Contact our Privacy Officer
For any questions, access requests, correction requests, or complaints relating to your personal information, please contact us using the details below.
Privacy Officer — Exquisite Flooring Perth