Legal
Privacy Policy
At Exquisite Flooring Perth, we are committed to protecting your personal information. This policy provides a clear overview of how we collect, use, store, and protect your data in line with the Australian Privacy Principles.
This Privacy Policy applies to all personal information collected by Exquisite Flooring Perth (ABN 1222 9328 968). By using our website or engaging our services, you agree to the practices described below.
Why we collect your information
We collect limited personal information to respond to your enquiries or process your requests; improve your online experience and website usability; provide relevant products, services, or promotions; analyse site traffic and usage to optimise content and communication; and support legal and compliance obligations where applicable.
How we use your information
All information is handled securely and responsibly. Any personal data you provide may be used to enhance our service, manage records, or follow up on your interactions with us. We may contact you for administrative purposes or, where permitted, marketing — but you can opt out at any time.
Third-party access
We do not sell or trade your personal information. We may share it with trusted service providers — such as IT, web, analytics, and cloud storage providers — strictly for business-related purposes and always with appropriate safeguards in place.
Website analytics & cookies
We use cookies and analytics tools (such as Google Analytics) to understand how users interact with our website. This helps us improve functionality and ensure the content is useful and relevant. You can control cookie settings via your browser at any time.
Call recordings
We may record phone calls for training, service quality, and record-keeping purposes. Recordings are securely stored on Australian-based infrastructure and are automatically deleted after 90 days unless required for longer periods due to legal or dispute-related reasons.
Links to other sites
Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their individual privacy policies before providing any personal information.
Policy updates
We may update this Privacy Policy as our practices or legal obligations change. Please check this page periodically to stay informed of any updates.
This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your rights under Australian law are not limited by this policy.
Contact us
If you have any questions about your privacy or how we handle your personal information, please contact our Privacy Officer directly.